donk Platform Privacy Notice

This page describes what we collect when you use donk and how we keep that data protected. We take your privacy seriously and are transparent about the information we gather, how we use it, and who we share it with. Our privacy practices comply with applicable data-protection laws in the jurisdictions where we operate.

When you create an account on donk, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a virtual account (mobile banking, local payment, online payment, e-wallet), or place bets on football, live-dealer tables, or slots, we collect personal data. This data is used for account verification, payment processing, fraud prevention, and compliance with anti-money-laundering regulations.

We do not sell your personal data to third parties for marketing purposes. We may share data with payment processors, banks, and regulatory authorities as required by law. Your data is stored securely using industry-standard encryption and access controls.

What Data We Collect on donk

We collect personal data at several points in your interaction with donk. When you register an account, we collect your email address, username, password, full name, date of birth, and phone number. This information is used to create and secure your account and to contact you about your account activity.

During account verification, we collect identity documents (national ID, passport, or driving license) and proof of address (utility bill or recent bank statement). We use this data to verify your identity, comply with anti-money-laundering regulations, and prevent fraud. We do not store scanned copies of your documents indefinitely—we retain them only as long as necessary for verification and legal compliance.

When you deposit or withdraw funds, we collect payment method details (e-wallet account, bank account number, or QRIS transaction ID) and transaction history. This data is used to process your deposits and withdrawals and to detect suspicious activity. We also collect your IP address, device type, and browser information when you access donk. This technical data helps us maintain platform security and troubleshoot technical issues.

How We Use Your Data on donk

We use your personal data for several purposes. First, we use it to provide our services—creating your account, processing deposits and withdrawals, settling bets, and delivering customer support. Second, we use it for verification and compliance—verifying your identity, checking for sanctions lists, and complying with anti-money-laundering laws. Third, we use it for fraud prevention and security—detecting suspicious activity, preventing account takeover, and protecting against payment fraud.

• Account management: creating accounts, resetting passwords, and managing account settings.
• Payment processing: processing deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and virtual accounts (local payment, online payment, e-wallet, mobile banking).
• Regulatory compliance: verifying identity, checking sanctions lists, and reporting to authorities as required by law.
• Fraud prevention: detecting suspicious patterns, preventing account takeover, and investigating disputes.
• Customer support: responding to your inquiries and resolving complaints.
• Platform improvement: analysing usage patterns to improve our services (anonymised data only).

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We may send you transactional emails (account confirmations, deposit receipts, withdrawal notifications) and service announcements (maintenance notices, policy updates). You can manage your communication preferences in your account settings.

We at donk commit to protecting your personal data through secure storage, limited access, and transparent practices aligned with applicable data-protection law.

Third-Party Data Processors and Sharing

We share your personal data with third parties only when necessary to provide our services or comply with law. Our payment processors (e-wallet providers, banks, and local payment operators) receive your payment details to process deposits and withdrawals. These processors are contractually bound to protect your data and use it only for payment processing.

We may share data with regulatory authorities, law-enforcement agencies, and financial-crime investigators if required by law or if we suspect illegal activity. We may also share anonymised, aggregated data with analytics providers to understand platform usage patterns. This aggregated data cannot identify you personally.

Our servers may sit outside your jurisdiction. Data transferred across borders is protected by contractual safeguards and encryption. We comply with applicable data-transfer laws and do not transfer data to jurisdictions without adequate data-protection standards unless you have explicitly consented.

Your Rights Regarding Your Data on donk

You have the right to access your personal data held by donk. You can request a copy of your data by contacting our support team. We will provide your data in a portable format within a reasonable timeframe. You also have the right to correct inaccurate data—if your name, address, or other information is incorrect, you can update it in your account settings or request correction from our support team.

You have the right to request deletion of your personal data, subject to legal retention requirements. If you close your account, we will delete most of your data within a reasonable timeframe. However, we may retain certain data (transaction records, identity documents) for legal compliance and fraud prevention. You have the right to object to certain uses of your data, such as profiling or automated decision-making. If you wish to exercise any of these rights, contact our support team with your request.

Our donk Data Security and Retention Policy

We protect your personal data using industry-standard security measures. Our servers use encryption (TLS/SSL) to protect data in transit. Data at rest is encrypted using AES-256 or equivalent. We restrict access to personal data to authorised staff only, and we maintain access logs to detect unauthorised access attempts. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities.

We retain personal data only as long as necessary to provide our services and comply with legal obligations. Account data is retained for as long as your account is active. After account closure, we retain transaction records for seven years to comply with anti-money-laundering regulations. Identity documents are retained for three years after account closure. You can request deletion of your data subject to these legal retention requirements.

We use cookies and similar tracking technologies on donk to remember your login status, store your preferences, and analyse usage patterns. Cookies are small files stored on your device that allow us to recognise you on return visits. You can disable cookies in your browser settings, though this may affect your ability to use certain features of donk. We do not use cookies to track you across other websites.

Contact Us About Your Privacy on donk

If you have questions about our privacy practices, wish to exercise your data rights, or have a privacy concern, contact our support team via the channels displayed on our platform. We aim to respond to privacy inquiries within standard business hours. For formal data-access requests or deletion requests, we will respond within the timeframe required by applicable law (typically 30 days). If you are not satisfied with our response, you may lodge a complaint with the data-protection authority in your jurisdiction.

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated notice on our platform and updating the "last updated" date. Your continued use of donk after any update constitutes your acceptance of the updated privacy notice. If you do not agree with any update, you may close your account and request deletion of your data.

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