donkLegal Notice

We operate donk as a gaming and sportsbook platform available only in jurisdictions where applicable law permits. This legal notice sets out our service scope, the conditions under which we operate, and your responsibilities as a user. We do not offer our services in territories where online gaming or wagering is prohibited by statute or regulation.

Our donk platform integrates payment methods common across Indonesia—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts through mobile banking, local payment, online payment, e-wallet—to facilitate deposits and withdrawals. However, payment availability does not imply that our services are legal in any specific jurisdiction. Users are solely responsible for verifying that access to donk complies with the laws of their own territory before creating an account or placing any bets.

This notice applies to all users of donk, regardless of access method (web, mobile app, or other interface). By accessing donk, you acknowledge that you have read and understood this legal notice and agree to comply with all terms herein.

Service Scope and Jurisdiction on donk

We provide gaming and sportsbook services on donk only in jurisdictions where such activities are permitted by applicable law. We do not determine legality for any specific territory—that determination is the responsibility of each user. Our services include football markets (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and draw-based number games.

We do not offer our services in jurisdictions where online gaming or wagering is prohibited. If your jurisdiction prohibits such activities, you must not create an account on donk or place any bets. We reserve the right to restrict or terminate access from any jurisdiction at any time without notice. Termination may result in forfeiture of any remaining account balance.

Access to donk from any jurisdiction is at your own risk. We do not represent that our services are legal in any specific location, and we do not provide legal advice. You are solely responsible for verifying compliance with local law before accessing our platform.

Account Eligibility and User Responsibility

Eligibility to open and maintain an account on donk is determined by applicable law in your jurisdiction. We do not knowingly permit access from users who are ineligible under local law. At the time of account creation, you represent that you meet all eligibility requirements under the laws of your territory and that you are not accessing donk from a jurisdiction where such access is prohibited.

We require identity verification before deposits and withdrawals. Verification involves providing a photo ID (national ID, passport, or driving license) and proof of address (utility bill or recent bank statement). This information is used to comply with anti-money-laundering regulations and to protect your account from unauthorised access.

If we discover that an account has been opened by an ineligible person or used in violation of eligibility requirements, we will close the account immediately. Account closure is permanent, and any remaining balance will be forfeited or returned to your registered payment method at our discretion.

Payment Methods and Deposit Verification

We support eight payment methods for deposits and withdrawals on donk. E-wallets (DANA, e-wallet, mobile banking, local payment, online payment) and e-wallet provide subject to verification. Virtual accounts (mobile banking, local payment, online payment, e-wallet) depend on your bank's processing time, typically same-day or next-business-day during weekdays.

Deposits via e-wallet or mobile banking confirm instantly and appear in your donk balance within seconds.
Virtual-account deposits depend on your bank's settlement window and may take longer during weekends or holidays.
We do not charge deposit fees on any method.
All deposits are final once confirmed—we do not reverse or refund deposits except in cases of technical error or fraud.

Withdrawals are processed to the same payment method you used to deposit. Processing time depends on your bank or e-wallet's settlement speed, not on any fixed window we control. We do not guarantee specific withdrawal timings; actual processing depends on third-party systems outside our direct control.

We operate donk with transparency about our service scope and jurisdiction restrictions. Users must independently verify compliance with local law before accessing our platform.

Editorial team

Our Commitments and Legal Framework

We operate donk under a commitment to transparency, security, and compliance with applicable law in supported jurisdictions. We maintain records of all transactions, account activity, and user communications. These records are available for review by users and may be disclosed to regulatory authorities as required by law.

All transactions on donk are subject to verification and anti-money-laundering compliance. We may request additional documentation at any time to verify your identity or the source of your funds. Failure to provide requested documentation may result in account suspension or closure.

Dispute Resolution and Legal Inquiries

If you have a dispute with donk regarding your account, a transaction, or a bet outcome, contact our support team via the channels displayed on our platform. We aim to respond to complaints within standard business hours. Our support team will investigate your complaint and provide a resolution based on our records and applicable terms.

For legal, compliance, or regulatory questions about donk, you may contact our support team or escalate to our compliance team. Legal inquiries are typically responded to within standard business hours, though response times may vary depending on complexity. We maintain a formal legal-inquiry log and will provide you with a reference number for tracking.

We do not provide legal advice. If you have specific legal questions about the legality of using donk or about your rights and obligations, we recommend that you consult with a qualified attorney in your jurisdiction. Any legal notices or formal complaints should be directed to our registered address, which is available upon request through our support channels.

Key legal points on donk

We do not offer our services in jurisdictions where online gaming is prohibited by law.
Users are solely responsible for verifying compliance with local law before accessing donk.
Account verification is required before deposits and withdrawals.
We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts (mobile banking, local payment, online payment, e-wallet).
All transactions are subject to anti-money-laundering verification and compliance review.

Detailed Legal and Jurisdiction Information

Service availability

Our donk platform offers gaming and sportsbook services only in jurisdictions where such activities are permitted by applicable law. We do not determine legality for any specific territory—that responsibility rests with each user. Our services are not available in jurisdictions where online gaming, sports betting, or casino gaming is prohibited by statute or regulation. Users accessing donk from any jurisdiction do so at their own risk and are solely responsible for ensuring compliance with local law. We maintain the right to restrict or terminate access from any jurisdiction without notice. If you are uncertain whether access to donk is legal in your location, you must consult local legal resources or government authorities before creating an account. We do not provide legal advice and do not represent that our services are legal in any specific jurisdiction. By accessing donk, you confirm that you have independently verified the legality of such access under your local law and that you are not accessing from a prohibited territory. We reserve the right to block access from IP addresses or payment methods associated with prohibited jurisdictions. Any attempt to circumvent geographic restrictions through VPN, proxy, or other means may result in account suspension or permanent closure. We do not offer refunds or compensation for account closures due to geographic restrictions or legal non-compliance.

Account eligibility

Eligibility to open and maintain an account on donk is determined by applicable law in your jurisdiction. We do not knowingly permit access from users who are below the legal age for gaming in their territory or who are otherwise ineligible under local law. At the time of account creation, you represent that you meet all eligibility requirements under the laws of your jurisdiction. We may request proof of age or eligibility at any time, and failure to provide such proof may result in account suspension or closure. Account eligibility is not transferable—your account is personal to you and may not be used by any other person. If we discover that an account has been opened by an ineligible person or used in violation of eligibility requirements, we will close the account and forfeit any remaining balance. We do not offer age-verification tools or account controls mechanisms as part of our standard account features. Users who wish to restrict their own access must contact our support team directly. We maintain records of all account closures and may refuse to reopen accounts that have been closed for eligibility violations. Eligibility is reassessed periodically, and we reserve the right to close any account that no longer meets our eligibility criteria. Account closure is permanent and may result in forfeiture of any remaining balance.

Local-law responsibility

You are solely responsible for verifying that your access to and use of donk complies with the laws of your jurisdiction. We do not provide legal advice, and we do not represent that our services are legal in any specific location. Before creating an account or placing any bets, you must independently research and confirm the legal status of online gaming in your territory. Laws governing online gaming vary widely by jurisdiction and may change without notice. Some jurisdictions prohibit all forms of online gaming; others permit it under specific licenses or conditions. It is your responsibility to stay informed about changes to local law that may affect your eligibility to use donk. If you are unsure about the legality of accessing donk in your jurisdiction, you must not create an account. Continued use of donk after any change in local law that prohibits such use is your responsibility, and we will not be liable for any consequences of your non-compliance. We may terminate your account at any time if we determine that your access violates applicable law in your jurisdiction. Termination may result in forfeiture of any remaining account balance. We do not offer refunds or compensation for account closures due to legal non-compliance. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta must verify local regulations before accessing donk.

Data and privacy scope

We collect personal data from all donk users for account verification, payment processing, and compliance with anti-money-laundering regulations. Data collected includes your name, date of birth, address, email, phone number, payment method details, and transaction history. We use this data to verify your identity, process deposits and withdrawals, detect fraud, and comply with applicable law. Our full privacy practices are detailed in our Privacy Policywhich you should review before creating an account. We do not sell your personal data to third parties. We may share data with payment processors, banks, and regulatory authorities as required by law. Data is stored securely using industry-standard encryption and access controls. You have the right to request access to your personal data, correct inaccuracies, or request deletion, subject to legal retention requirements. Requests should be directed to our support team via the contact channels on our platform. We retain data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations. Data retention periods vary by data type and are specified in our Privacy Policy. Upon account closure, we retain certain data for legal and compliance purposes and may not delete it immediately.

Contact for legal inquiries

If you have legal, compliance, or regulatory questions about donk, you may contact our support team via the channels displayed on our platform. Legal inquiries are typically responded to within standard business hours, though response times may vary depending on the complexity of your question. We maintain a formal legal-inquiry log and will provide you with a reference number for tracking. For urgent legal matters, you may escalate your inquiry to our compliance team, which reviews escalated matters within a reasonable timeframe. We do not provide legal advice and recommend that you consult with a qualified attorney in your jurisdiction if you have specific legal questions about the legality of using donk or about your rights and obligations under these terms. Any legal notices or formal complaints should be directed to our registered address, which is available in our contact information. We will respond to formal legal notices in accordance with applicable law and within the timeframes specified by law. Failure to respond to a legal notice does not constitute acceptance of any claim. All legal disputes are governed by the terms of this agreement and applicable law in the jurisdictions where donk operates. We maintain support channels for users across Indonesia and respond to inquiries in English and local languages where available.