donk SportsbookQRIS, e-wallet, mobile banking, local payment & online payment Virtual Account Banking

Service availability

We at donk operate an online gaming and sportsbook platform offering live football markets, live-dealer casino games, and slot entertainment. Our service is available only in jurisdictions where applicable law permits such activity. We do not offer our services in any region where online wagering is prohibited by local statute. Account holders are responsible for confirming that their own jurisdiction permits participation before accessing the platform. We maintain transparent terms describing which payment methods, game categories, and account features are available in each region. Service interruptions or feature changes in specific areas are published in advance when legally required. Our platform complies with the regulatory framework of each supported jurisdiction; users who access from unsupported locations do so at their own legal risk, and we cannot provide customer support or process withdrawals in those cases.

Account eligibility

To open an account on donk, you must be of legal age in your jurisdiction — typically 18 years or older, though some regions enforce higher minimums. You must provide accurate, current identification (passport, driver's license, or national ID card). During account setup, we verify your identity against official government records using automated systems. False information, use of another person's identity, or account-sharing triggers immediate suspension and potential forfeiture of funds. Account holders must have a valid local payment method (e-wallet or bank account in a supported region) to fund deposits and receive withdrawals. Users under legal age, those in prohibited jurisdictions, and individuals on any self-imposed exclusion list are not eligible. We reserve the right to decline account applications or close accounts if identity verification fails or local law changes. Eligibility checks run both at signup and periodically during account operation to maintain compliance.

Local-law responsibility

Users accessing donk are solely responsible for verifying that their jurisdiction permits online gaming and sports betting activity. We provide jurisdiction-restricted framing on our website and in account terms, but we do not offer legal advice and make no representation about the lawfulness of our service in any specific location. Some countries permit sports betting but prohibit casino games; others permit neither. Users in regions where our service is prohibited are not eligible for accounts and will face account suspension if they attempt to register. If your local law changes or you relocate to a prohibited jurisdiction, you must immediately cease using the platform and contact support to close your account. We do not accept liability for legal consequences a user may face by accessing our service from a prohibited jurisdiction. Users who knowingly violate their local law by using donk do so entirely at their own legal and financial risk.

Data and privacy scope

All personal data collected during account setup and ongoing use — including name, email, phone, payment method, and transaction history — is governed by our Privacy Policy. During Know Your Customer (KYC) verification, we collect copies of government-issued ID and cross-reference them against official databases to prevent fraud, money laundering, and underage access. This data is encrypted and stored on secure servers compliant with industry-standard security practices. We do not sell user data to third parties. Payment information is tokenized; we do not store unencrypted card or e-wallet credentials. Transaction logs are retained for a minimum of seven years to comply with anti-money-laundering regulations. Users have the right to request their data, request corrections, or ask for deletion (subject to legal retention periods). For detailed information on data collection, usage, retention, and your rights, refer to our full Privacy Policy available from the footer menu. Contact our support team with any privacy concerns.

Contact for legal inquiries

If you have questions about our terms, jurisdiction restrictions, privacy practices, or legal compliance, contact our support team via the channels listed in your account dashboard. Standard support requests receive a response within 4–8 business hours; legal or compliance inquiries may require up to 5 business days due to internal review processes. For formal legal notice or regulatory inquiry, email [email protected] with your full name, account ID, and detailed description of your concern. We will acknowledge receipt within 24 hours and provide a substantive response within 10 business days. Users in regions where our service is restricted and who wish to understand the legal status of our platform in their jurisdiction are encouraged to consult a licensed attorney in their own country. We cannot advise on local law and recommend independent legal counsel before using the platform if you are uncertain about jurisdiction-specific legality.